Privacy Policy

BuildwellAI is committed to protecting your privacy and personal data in compliance with GDPR and UK Data Protection Act 2018.

BuildwellAI Privacy Policy (UK/EU)

Effective Date: 6 February 2025 • Version: 1.1

BUILDWELLAI LIMITED (Company Number: 15278991) ("BuildwellAI", "we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our AI-powered construction intelligence platform and related services (the "Services"), in compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

1Information We Collect

We collect information you provide directly to us, such as when you create an account, use our Services, or contact us for support. This may include:

  • Contact information (name, email address)
  • Account credentials and profile information
  • Construction project data and inputs
  • AI-generated outputs and responses
  • Communications with our support team
  • Payment information (processed by third-party processors)
  • Technical data and usage analytics
  • Third-party service integrations data

2How We Use Your Information

We use your information to:

Service Operations

  • Provide AI-powered construction intelligence
  • Process construction queries and generate responses
  • Maintain and improve our AI models

Communication & Legal

  • Send technical notices and support messages
  • Process transactions and billing
  • Comply with legal obligations

🤖Data Usage for AI Training

Free Services

If you use our free services, we may use your data to improve and train our AI models. This helps us enhance the accuracy and capabilities of our construction intelligence platform.

Paid Services

For paid services, we only use your data to provide the service and monitor abuse, unless you explicitly opt-in to allow data usage for training purposes.

📋Processing Personal Data for Business Users

If you use our Services to process personal data on behalf of your business or organization (such as employee or customer data in construction projects), you are the data controller and we are the data processor. You are responsible for:

  • Ensuring you have a lawful basis for processing personal data
  • Complying with GDPR and UK Data Protection Act 2018
  • Obtaining necessary consents from data subjects

3Data Retention

We retain your personal data only for as long as necessary to provide the Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Zero Data Retention Option

Customers with legitimate reasons (such as regulatory requirements, intellectual property protection, or specific compliance obligations) can request zero data retention. Contact us at support@buildwellai.com to learn more about this option.

4Your Rights Under UK/EU Data Protection Laws

Right to Access

Request copies of your personal data

Right to Rectify

Correct inaccurate personal data

Right to Erase

Request deletion of your data

Right to Restrict

Limit how we process your data

Right to Portability

Transfer your data to another service

Right to Object

Object to certain processing activities

5Data Security & International Transfers

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

International Transfers

If we transfer your personal data outside the UK or EEA, we ensure appropriate safeguards are in place as required by applicable data protection laws, including standard contractual clauses or adequacy decisions.

⚠️Sensitive Personal Data

Important: Please do not provide us with sensitive personal data (such as data revealing racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless absolutely necessary for using our Services. If you must provide such data (e.g., health and safety information for construction workers), ensure you have explicit consent and appropriate safeguards in place.

📢Reporting Illegal or Harmful Content

You can report any content that violates our policies or is illegal under UK/EU law by contacting us at abuse@buildwellai.com. This includes content that:

  • Incites hatred, violence, or discrimination
  • Violates intellectual property rights
  • Contains illegal or harmful material

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

BuildwellAI Limited

📧 General Support: support@buildwellai.com⚖️ Legal Notices: legal@buildwellai.com🚨 Abuse Reporting: abuse@buildwellai.com🌐 Website: https://buildwellai.com📚 DPA: https://buildwellai.com/legal/dpa🏠 Help Center: https://help.buildwellai.com

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. Your continued use of the Services after such changes constitutes acceptance of the updated policy.